Privacy Policy

Your personal information must be shared when you consult a physician. We at Zovi respect the importance of the data you give us and manage it with care. We use and retain only the minimum data needed to deliver appropriate, personalised healthcare. Your privacy is one of the most important aspects of our telehealth service.

1. Private by design

The purpose of the consultations with Zovi is to provide you with a safe and comfortable setting in which to speak with a physician.

• Individual consultations are conducted over the phone or via video.
• Unless you specify otherwise or it is mandated by law, the information regarding your health is gathered to help with your care and treatment.
• In accordance with Australian privacy regulations, your personal information is protected through the use of suitable security measures.

2. How Your Information is Protected

• Secure Consultations: Video consultations will be conducted using [platform name], a telehealth service that uses [end-to-end/strong encryption] to protect information exchanged during consultations.
• Secure Storage: Your health records will be stored securely on [practice management system]. The information is stored in [Australia / location] and encrypted properly.
• Limited Access: Only authorised individuals have access to personal and health information.

3. Strong Account Protection

[Multi-factor authentication is used for staff accounts.] Zovi uses suitable security techniques on accounts to ensure that personal and health information is not accessed without authorisation.

4. Ongoing Review

We continually evaluate our systems and processes in an effort to maintain the security of your personal and health information and to look for ways to improve our privacy and security controls.

5. Recording and Sharing

These consultations are not audio-recorded unless you are notified of this fact and give your approval. [Note: This should be checked against what Zovi actually does in relation to recording of consultations prior to publishing.] Where applicable, your information may be disclosed to other health professionals looking after you, including pharmacies, pathology service providers, and specialists. Information will only be disclosed when required for provision or coordination of your care or at your discretion, where consent has been given, provided that the relevant legal requirements are met.

6. A Few Tips for Private Consultations

Telehealth gives you the flexibility to choose where you discuss your concerns with your doctor. In order to ensure that your confidentiality is maintained, we suggest that you:

• Choose an area where it is unlikely that you will be overheard.
• Use a secure device with a password-protected internet connection whenever possible.
• Inform your doctor if you want to take a break from the discussion or change locations.

Questions or Concerns

If you have any questions regarding your privacy or handling of your personal information by Zovi, please contact us at:

• Email: privacy@zovi.com.au

Zovi collects and manages personal information consistent with the Privacy Act 1988 (Cth), the APPs, and the health records laws in relevant states/territories.

Your Privacy and Healthcare

We understand that healthcare can be very sensitive. Our aim is to provide a secure place where you can consult your doctor freely and receive healthcare tailored to your personal situation.

When information must be shared for your healthcare, we will ensure it is done properly and only when needed, with your permission, or as required by law. In case of any questions about the privacy of your consultation or personal information, please contact us at Zovi through the contact details provided above.